Batjile Privacy Policy — Your Information, Our Responsibility

Welcome to Batjile. This Privacy Policy ("Policy") is the data protection agreement between Batjile and you. By using the Batjile platform, you agree to this Privacy Policy. We believe your personal information belongs to you — we are simply its responsible custodians.

This Privacy Policy applies to Batjile's website, mobile app, and all related services. Whenever we make a significant change to this Policy, you will be notified in advance.

1What Information We Collect

Batjile collects two types of information — data you provide directly and data collected automatically. Each piece of information is gathered for a specific purpose and never used beyond that.

Directly Provided Information:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Bank account or mobile banking number (for payment verification).
• Identity document details (for KYC verification).
• Your conversations with our support team.

Automatically Collected Information:

• IP address and device type.
• Browser type and operating system.
• Which pages you visited on the platform and for how long.
• Gaming session and transaction history.
• Information collected through cookies and tracking technologies.

2How Your Information Is Used

Batjile uses your personal information only for specific, legitimate purposes. No data is processed unnecessarily. The guiding principle of our privacy policy is "minimum data, maximum protection".

• Account management: Your information is used for registration, login, and account verification.
• Transaction Processing: Payment information is used to securely process deposits and withdrawals.
• Customer Support: Your data is used to resolve issues and provide support.
• Security & Fraud Prevention: Data is analyzed to detect and prevent suspicious activity.
• Legal obligations: Data may be disclosed when required by government or regulatory authorities.
• Service Improvement: Anonymous analytics are used to improve your experience.
• Promotional Communications: Offers and updates will only be sent with your consent.

3Who Your Data Is Shared With

Batjile keeps your personal information as private as possible. In certain situations, limited data may need to be shared with trusted third parties. Security is verified before any such sharing takes place.

• Payment Processor: Only the minimum information required to complete a transaction is sent to the payment gateway.
• KYC verification provider: Licensed third parties may be used for identity verification.
• Legal authorities: Data may be disclosed under legal direction or court order.
• Technology Partners: Service providers essential to platform operations are given limited data access.
• Business Transfer: Data may be transferred in the event of a business merger or acquisition.

4Cookies & Tracking Technologies

Batjile's website and app use cookies and similar technologies. These improve your browsing experience, maintain login sessions, and help us analyze the quality of our services.

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: Remembers your preferences such as language and settings.
• Analytics Cookies: Analyzes website traffic and user behavior.
• Marketing Cookies: Used to show relevant ads and promotions.

You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling certain cookies may limit the platform's functionality.

5Data Protection Measures

Batjile uses industry-leading technology to protect your personal information. Our security operates across multiple layers, so even if one layer fails, your data remains secure.

• TLS/SSL encryption: All data transmissions are encrypted via TLS 1.3 protocol.
• Two-Factor Verification (2FA): An extra layer of security for account login.
• Firewall & DDoS Protection: Advanced intrusion prevention systems at the server level.
• Regular Security Audits: Regular penetration testing conducted by third parties.
• Limited Access Policy: Only authorized personnel may access specific data.
• Encrypted storage: All stored sensitive data is kept in an encrypted state.

6How Long Your Data Is Retained

Batjile retains your data only for as long as necessary. Once the retention period expires, your information is securely deleted or anonymized.

• Active Account: Data is retained for as long as the account remains active.
• Closed Accounts: May be retained for up to 5 years after account closure for legal requirements.
• Transaction Records: Retained for up to 7 years as required by financial regulators.
• Support Conversations: Retained for up to 2 years after the issue is resolved.
• Analytics Data: Retained in anonymized form for up to 2 years.

7Your Rights

Under Batjile's Privacy Policy, you have several important rights. We aim to process all rights requests within a maximum of 30 days.

To exercise any of these rights, contact us at [email protected].

8Child Protection Policy

Batjile strictly does not collect data from anyone under 18. Our platform is for adults only. Age is verified at registration, and any account identified as belonging to a minor is immediately closed.

If you become aware that a minor has created an account on Batjile, please notify our support team immediately. We will promptly delete that account and all associated data.

9Contact & Complaints

For any questions, concerns, or rights requests related to this Privacy Policy, please contact our data protection team. We typically respond within 3 business days.

• Email: [email protected]
• Subject: Send us a message with the subject "Privacy Request".
• Response Time: Up to 30 business days.

If you have a complaint about this Privacy Policy and are not satisfied with our response, you may lodge a complaint with the relevant supervisory authority under applicable law.